Frequently Asked Questions

Is there a trial period when I can cancel my online course and receive a refund?

If you are not completely satisfied within 14 days of purchasing your course, you may request a 100% refund through our Contact Us area.  Fill in your request along with a reason why and one of our associates will notify you of the reimbursement.  Any request received after this trial period is not subject to reimbursement.

Can I complete an online training course if I don’t have a problem/project identified?

Yes.  The training courses are designed to be completed independent of an actual business improvement problem/project. 

Are there any prerequisite training or certifications needed to begin Acuity Institute's online courses?

There are no prerequisites to begin any of our training courses.  View the descriptions for Six Sigma for Black Belts, Six Sigma for Green Belts and other courses to determine which course will meet your needs.

How will I know that my operating system will run the online course before I purchase it?

You will need a computer with a Microsoft Windows operating system (98, NT, 2000, XP, or Vista).  You will also need sound capability on your computer (speakers or headphones) and a web browser (Internet Explorer recommended).

What is your return policy for course materials?

You may return unused printed course materials within 30 days of delivery for a full refund.  Printed course materials that have been used or returned more than 30 days after delivery will receive a partial refund (25% of purchase price).  Course materials must be returned in their original packaging. For eBooks, you can download a free sample. Once the eBook is purchased there are no refunds.

Do I need a high speed internet connection?

Yes, a high speed internet connection is required for optimal performance.

How do I know Acuity Institute’s certifications will be recognized in the industry I work in?
 
All of Acuity Institute’s materials were developed and certified by Six Sigma experts.  We have been working in Six Sigma related roles and industries for 10+ years and our collective experience and reputation are exceptional.  Six Sigma is not controlled or administered by a single governing body, so our certifications will be recognized in all industries.  
 
What payment methods do you have available?
 
We have a few payment options available to our customers.

• We can accept payment through through PayPal using your credit or debit card, bank account or PayPal balance.
• A check or money order in US currency can be sent to the address below.  All you need to do is identify the training program you are interested in.
  Acuity Institute
  Attn: Accounts Payable
  9022 Rambling Oak Place
  Parker, CO 80134
  
• We can do invoicing for customers who will be purchasing a program through a corporation.  Please contact us here for questions on this method of payment.

How long does it take to complete the program?

As this is self paced training, the time to complete depends on the time investment of each student.  Here are some typical timeframes by program:

• Six Sigma for Black Belts – ranges from 3 months to 1 year
• Six Sigma for Green Belts – ranges from 2 months to 6 months
• Kaizen Workshop – ranges from 1 day to 2 months
  

If I purchase the Basic Program, can I upgrade to the Standard or Advanced at a later time?

Yes.  You can upgrade at anytime.  You would only have to pay the $ difference in the programs.